Hotels & Resorts


IBEROSTAR quality always available to the customer.

The incoming tourism division of GRUPO IBEROSTAR is specialised in taking care of package tours, incentives, cruises, and offering tour packages to local travel agencies through different websites. It has leading logistical and technical resources, as well as advanced operating systems which assure their excellence in offering only the best service to tour operators, travel agents and organisations specialized in conventions and conferences.

Customer focused and cost efficient IBEROSERVICE offers its services each year to more than half a million travellers through its 15 offices. It manages all aspects associated with receiving customers, including the contracting of hotels and the coordination of local trips in 6 countries all over the world.

IBEROSERVICE has positioned itself as one of the leading companies in incoming services in the world. This has been made possible thanks to the experience, know-how and professionalism of its staff, as well as its technical and logistical resources, and the operating systems it possesses, which altogether allow the offer of services required by the wide range of IBEROSERVICE customers, such as tour operators, travel agencies, cruise line companies, and congress and conference specialists, In IBEROSERVICE, the evolution of the destination market is analysed constantly, giving priority to accuracy and agility in managing bookings, high quality of the services offered to tour operators, and above all, maximum cost efficiency without any loss on the service offered.

IBEROSERVICE also provides direct assistance to travellers and a wide range of services from their arrival in destination to their return. Special mention should also be made of their dedication and specialization in incoming services for incentive trips and cruises.

IBEROSERVICE is constantly working to provide only the best service, at the best price, and with all the quality guarantees of GRUPO IBEROSTAR.

Incoming and incentive agencies:

  • La Habana
  • Varadero
  • Cayo Coco
  • Holguin
  • Trinidad
  • Santiago de Cuba
The Dominican Republic
  • Santo Domingo
  • Puerto Plata
  • Bayahibe
  • Punta Cana
  • Cancun
  • Playa del Carmen
Costa Rica
  • San José
  • Salvador de Bahia
  • Montego Bay